Terms and Conditions

PAYMENT
All orders under $500 require upfront payment in full. All orders over $500 require a deposit of 50% upfront that can be paid with cash, check, or credit card. All cash payments are subject to a cash discount. The remaining balance must be paid when the order is complete. Final balances and in-full payments can be paid with cash, check, or credit card (American Express, Discover, Mastercard, Visa, and most debit cards). Any invoice which remains unpaid after 30 days from the due date will accrue interest at the rate of 1.0% per month until paid in full. In the event collection proceedings are taken by Tenfit Prints for the collection of an overdue account, the customer will be responsible for payment of TenFit Prints’ costs of collection, including court costs and attorneys fees.
TURNAROUND TIME
Typical turnaround time is 7 business days from the time that art mockups and quotes are approved. Some additional services may add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround.
Turn time on larger orders (500 pieces or more than 4 designs) may require longer time to produce. Please inquire about our current turn time on larger orders.
DEADLINES
All orders with a specific deadline must receive confirmation from TenFit Imprints. Requesting a deadline does not make it effective, as scheduling often needs to be confirmed with our production team.
We will not commit to a deadline until we have received a confirmed order from the customer. It is the customer’s responsibility to inform us of their garment selection and quantities. We also need to know the desired completion date upon order confirmation, at which time we apply the deadline to the job.
We cannot guarantee a place on the schedule without having complete order information and a confirmed order up front. If we do offer a place on the schedule in anticipation of a confirmed order, then we will hold that slot for 48 hours before putting a different job in its place.
HOLIDAYS
TenFit honors federal holidays each calendar year. These holidays are not working days for us so please consider this in regards to turnaround time and rush charges. New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving Day, Christmas Day, the day after Christmas
Orders placed after December 12 through December 24 are subject to a 15 day turnaround time.
RUSH ORDERS
We understand that there are occasions when orders are needed sooner than 4 business days and we strive to fulfill those orders. In this case, we will assess a rush fee. If an order is being shipped, then the rush charges apply to our production time only. The amount of time it takes the carrier to get the order to you is not guaranteed by TenFit. Rush orders may require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.
OUT OF STOCKS
It is unfortunate, but sometimes our vendors will run out of particular styles or colors. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock. If you choose to wait for the inventory to be replenished we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. If you choose a substitute garment then we should be able to stick to our typical turnaround time unless those garments are out-of-stock as well.
QUOTES
Quotes expire after 30 days and are subject to change upon review of submitted artwork. Prices may be revised at the time of invoice based on actual prints.
ART PREPARATION
Any print-ready art files that the customer provides must meet our format requirements and will not incur any additional fees. Art not supplied in print-ready format will need to be modified and is subject to be billed at our current rate. In which case, we will provide an estimate before doing the work.
Artwork that is submitted with a corresponding purchase order must be named in correlation with the job name and PO. TenFit will print art files as they are received, and we will assume that all images have been sized for final print dimensions unless otherwise stated.
In most cases, we will offer one free design per order. However, design fees may be applied if the scope or scale of the design changes or if the change requests exceed one round of revisions.
We will provide one mock-up on our own template free of charge for every order. Additional mock-ups on our template are available upon request and may be billed at the current rate. Approval of mock-ups on our template are required regardless of how detailed customer provided mock-ups may be, including reorders. TenFit will not be held responsible for any misspellings, grammatical errors, or any other design flaws when the artwork is provided by the customer.
ARTWORK OWNERSHIP
All original artwork created by TenFit is the sole property of TenFit, although rights to the artwork may be purchased in addition to the design fees.
Any artwork that is provided by the customer is owned by the customer. We will not reproduce the customer’s artwork, trademarked or not, without the customer’s (or rightful owner’s) consent.
Any artwork or art file that is modified or prepared for print by TenFit is property of TenFit.
BEST PRINT METHOD
We will always choose what we think is the best print method for your job unless you specify otherwise.
CUSTOMER SUPPLIED GARMENTS
We require contract screen printing customers to provide us with a detailed list of garments including manufacturer, style number, color, size, and quantities of each to be printed prior to order confirmation. We may be unable or refuse to print on certain garments based on garment content.